Sun Cellular is so unfair
Just recently, I availed a Sun Cellular plan 350 with free LG-KG220 for my wife. This phone is totally cute in it’s black and silver tone and I know that this is perfect for her. I also availed a new prepaid SIM card so we can enjoy their Unlimited Call and Text service for Sun Cellular subscribers.
My wife found out some weirdness of this phone. She was typing text messages but when she looked at the screen, some words are unreadable. We observed and it turned out that the keys do not respond properly to each presses. Let’s say you want a letter ‘d’, sometimes it won’t come out until the 4th or 5th press.
I called Sun Cellular hotline and explain my complain. I clearly asked them if I can have it replaced. The girl said ‘YES’, as long as it is within the 7-day return period. I asked if I can avail another handset of another brand. She said ‘YES’, as long as it falls under 350 plan.
At the 7th day, I went back to Sun Cellular office and told them what’s wrong with the phone. I explain to them very clearly my problem with the phone. The guy who I was talking with said that the phone is not defective, hence, they cannot replace it. He even said that it was LG’s feature. I was shocked after hearing it. I insisted that it’s not a feature. I said, “A feature is something which is useful and has advantages”. Since it’s not useful, it is a “defect”.
He then reiterated what he meant to say. He clarified that it’s not actually a feature but that is the way LG-KG220 was designed; Keys are not reliably responsive. I understood what he was trying to say.
Given the fact that the phone is not useful enough, I asked him to replace the unit with a more useful one. But he refused insisting that they cannot replace a not defective unit. I did not know that it was designed poorly and you did not explain that to me when you demoed the unit. I also told them that the girl from the hotline said that I can have the unit replaced. But according to the guy, they do not have policies like that.
It took us so long, debating and explaining. without raising a voice with each other. And he asked me to talk with his boss. The boss came out and I heard and spoke same words.
The boss suggested me to make a letter, (business letter perhaps, stating my complain), and they will forward it to higher house for approval.
I told him that the letter would be useless. Once they disapprove, which is more likely they will do, it’s the end. I will have to live with it, pay Php350 every month with a useless phone.
But he said that he really can’t just replace the unit. And if in case, they will replace it with same brand and model, which is definitely useless as well. After all, I still asked for the mailing address but I don’t feel like creating one until now. I still don’t see justice with that letter.
But the phone is really cute.
cute lng.. hehehe… dont judge a book by its cover.. weheehe
That’s what sucks in the Philippines. Consumers aren’t protected from these type of situations. Here in the US, as long as you have the receipt, you can return an item. Of course it has to be still working or the defect/damage wasn’t caused by you.
Some people here even buy new clothes and wear them to parties then after that return it back to the store. Hehe
In your case, I can’t believe that it’s the phone’s feature. Keys should respond as quickly as it should be. I can’t imagine a phone would be designed like that.
Anyways, I hope you can get it replaced or find a way to make that phone work better.
You really make me wanna leave the Philippines. Really. What’s the easiest way to go there?
Akala ko ako lang yung may ganyang problema — yung di maclick yung letters. Ganyan din phone ko e. Ang daya pa kasi sabi nila may MMS, tapos wasak naman at hindi magamit!
Hayy, kasi naman ang hilig nating mga ‘pinoy sa mumurahin.
your right as a consumer was DEFINITELY violated
advice lang if you really want this solved? ask XXX, Imbestigador or even Ben Tulfo from BITAG and for sure they will help you
at pagnangyari un naku …. lesson yan sa SUN!!!! hehehe
Well I really had a bad experience with them last night. First I got charge for 2 international calls when all I got is an error message. Secondly, their CSR’s are not well informed of their own products. Third, if you call them using your Sun number, you will get cut after 15 minutes even if you are not yet done with your concern and nobody informed me even though on my succeding calls I repeatedly said that I am experiencing line cut talking to them. Lastly, one of their CSR hang up on me when I kept on asking to transfer me to a person I previously talked to.
Service sucks, customer service sucks too.
BTW, read the whole story here -> http://jollibeesucks.blogspot.com/2008/09/sun-cellular-sucks-big-time.html
Oh. so I am not alone here. Let’s get together and let them know that they suck
[...] the same good service, network coverage and cheapest call and text rate, right? Or is just me?. But don’t worry yet because she’s also joining the episode for today’s podcast, [...]
The moral here is check your phone first before leaving the counter. And before you buy a phone, pls don’t just judge a phone by its cover! lol
ganyan din nangyari sakin.. pero an unit ko naman un sa sony ericson, 1wik ko lang nde masyadong nagamit, nde na xa gumana.. aun, dinala ko sa pagawaan nila.. kasi under pa ng warranty.. until now, andun pa din xa.. ilang months na xa andun.. d ko mapa kinabangan! napaka walang takwents ng sun..
)
chineck ko naman xa before i leave, kaya lang.. xempre.. kahit na sabihin natin na ok xa dat day, e pano naman pala un sa mga susunod na araw d ba?.. wala talagang kwenta ang sun! sobra..
same as what happened to me with sun…cant do nothing about it now since as they always keep on telling that its a mobile feature or whatsoever.. now, im having a problem as well on their billing.. lots of adds-on in my bill that really sucks. no matter how many times you complained, same answer you will get… see even misscalls may bayad!!! i have call my other number just to make sure that miscall eh binabayad.. on my next billing andun nga!!! sun network sucks!!! karma is just around for them…
well, i have had that model of LG before.. still a plan.. but its the same way as you said. it was good. for the fact that LG is mahirap talagang gamitin… its not friendly kasi rather than nokia which is common.
putris talaga yang sun na yan 2 ang linya namin khit di ginamit sa pagtawag sa ibang line nagkakarun ng charge wahahaha super tagal dumating ng billing! inaantay ko nlng ang 8 mos papautol ko na ang 2 linya buset!
ahhhh gnun ba??????? plan p naman nmin mgplan sa suncell eh kung gnun pala service meron sila eh wag n lang hahahaha
gusto ko sana nun C3 kaya lang kung gnyan din lang eh wag.. plan sna nmin ng bf q and fiends magavail…sana naman gumawa ng paraan ang suncell para mapanatili nila ang subscriber nila at hindi para mawala..
may babayaran po ba bago makapag- avail? how much po ba? i’m planning to avail ung sun 450.. ganda po kc ng phone line up.. thanks.
Hi,
You might as well file a formal complain to DTI and they will refer you to the appropriate department who handles this matter. I too had an experience na kasi with an expired product and even if the store already returned my money FDA still pursue with my complain against the company.
La Talaga kwenta yung Sun. Kahit nga sa application for postpaid complete na lahat mag hihintay ka pa. Hindi na talaga ako kukuha kahit ano meron yung SUN Cellular.
hahaha….ang SUNCELLULAR pag walang sun wala ring signal…eto pa…pag di ka agad nakabayad ng bill mo…babahain ka ng reminder thru text na magbayad ka (6 x a day ako maka-reciv ng text nila..imagine that..nakakaubos ng charge ng batt). pero pag ikaw ang may concern naku po 48 years na wala pa ring reply para sa actions siguro another 48 years.