Cu4tro Cantos

Just recently, I availed a Sun Cellular plan 350 with free LG-KG220 for my wife. This phone is totally cute in it’s black and silver tone and I know that this is perfect for her. I also availed a new prepaid SIM card so we can enjoy their Unlimited Call and Text service for Sun Cellular subscribers.

My wife found out some weirdness of this phone. She was typing text messages but when she looked at the screen, some words are unreadable. We observed and it turned out that the keys do not respond properly to each presses. Let’s say you want a letter ‘d’, sometimes it won’t come out until the 4th or 5th press.

I called Sun Cellular hotline and explain my complain. I clearly asked them if I can have it replaced. The girl said ‘YES’, as long as it is within the 7-day return period. I asked if I can avail another handset of another brand. She said ‘YES’, as long as it falls under 350 plan.

At the 7th day, I went back to Sun Cellular office and told them what’s wrong with the phone. I explain to them very clearly my problem with the phone. The guy who I was talking with said that the phone is not defective, hence, they cannot replace it. He even said that it was LG’s feature. I was shocked after hearing it. I insisted that it’s not a feature. I said, “A feature is something which is useful and has advantages”. Since it’s not useful, it is a “defect”.

He then reiterated what he meant to say. He clarified that it’s not actually a feature but that is the way LG-KG220 was designed; Keys are not reliably responsive. I understood what he was trying to say.

Given the fact that the phone is not useful enough, I asked him to replace the unit with a more useful one. But he refused insisting that they cannot replace a not defective unit. I did not know that it was designed poorly and you did not explain that to me when you demoed the unit. I also told them that the girl from the hotline said that I can have the unit replaced. But according to the guy, they do not have policies like that.

It took us so long, debating and explaining. without raising a voice with each other. And he asked me to talk with his boss. The boss came out and I heard and spoke same words.

The boss suggested me to make a letter, (business letter perhaps, stating my complain), and they will forward it to higher house for approval.

I told him that the letter would be useless. Once they disapprove, which is more likely they will do, it’s the end. I will have to live with it, pay Php350 every month with a useless phone.

But he said that he really can’t just replace the unit. And if in case, they will replace it with same brand and model, which is definitely useless as well. After all, I still asked for the mailing address but I don’t feel like creating one until now. I still don’t see justice with that letter.

But the phone is really cute.

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